Dear Sir/Madam,
I am writing to you to make a formal complaint about energy mis-selling by your company.
I recently signed up for your company’s energy services after being approached by one of your representatives who promised me significant savings on my energy bills. However, upon receiving my first bill, I was shocked to see that my costs had actually increased rather than decreased. Upon further investigation, I discovered that I had been misled about the terms of my contract and the rates I would be charged.
I am deeply disappointed with the way in which I was misled into signing up for your services, and I feel that this is a clear case of energy mis-selling. I believe that your company has breached the regulations set by the UK energy regulator, and I demand that you take immediate action to rectify this situation.
I request that you investigate my complaint thoroughly and provide me with a full refund for the additional costs I have incurred as a result of your misleading practices. I also request that you cancel my contract with your company without any penalty charges.
I hope that you will take this matter seriously and take the necessary steps to ensure that this does not happen to any other customers in the future. I look forward to hearing from you soon regarding the actions you will take to rectify this situation.
Yours sincerely,
[Your Name]
