[Your Name] [Your Address] [City, Postal Code] [Date]
[Energy Supplier’s Name] [Energy Supplier’s Address] [City, Postal Code]
Dear Sir/Madam,
I am writing this letter to complain about the recent switch in my energy supply without my agreement. My account number with your company is [insert account number], and I have been a customer of your company for [insert number of years].
On [insert date], I received a notification from your company stating that my energy supply was going to be switched to another provider. I was shocked to receive this notification as I did not request any such switch. Furthermore, I have not authorized anyone to make such a switch on my behalf.
I immediately contacted your customer service department to raise my concerns and requested an explanation for the switch. However, I did not receive any satisfactory response, and the switch proceeded without my consent.
I am extremely disappointed with this experience and feel that I have been treated unfairly. As a loyal customer of your company, I expect to be notified and consulted before any changes are made to my account. I am also concerned that my personal details may have been shared with the new provider without my consent.
Therefore, I request that you investigate this matter and provide me with an explanation for the switch. I also request that my energy supply be switched back to your company immediately.
I would appreciate it if you could respond to this letter within 14 days of receiving it. If I do not receive a satisfactory response from you, I will be forced to take the matter further and seek assistance from the relevant authorities.
Thank you for your attention to this matter.
Yours sincerely,
[Your Name]
