[Your Name]
[Your Address]
[City, Postal Code]
[Email Address]
[Date]
[Holiday Service Provider Name]
[Address]
[City, Postal Code]
Dear Sir/Madam,
I am writing to complain about the holiday service provided by your company during my recent trip to [destination] from [date] to [date]. Unfortunately, my experience was not up to the standard that I had expected from your company.
Firstly, I would like to bring to your attention the issues I faced with the accommodation. The room that was allocated to me was not clean and was in poor condition. The bathroom had a bad smell, and the toilet was not flushing correctly. I had to request for a room change, but unfortunately, the new room was no better.
Secondly, the transportation arranged by your company was not reliable. On the day of our excursion, we were left waiting for over an hour before the coach arrived. This caused a delay in our plans and ruined our entire day. Additionally, the driver was not well informed about the local attractions, and we missed out on some of the sights we had planned to see.
Lastly, I was disappointed with the level of customer service provided by your staff. I found them unhelpful and disinterested in resolving our issues. When I raised the concerns with the front desk, they seemed uninterested in our problems and showed no desire to make things right.
I would like to request that you take immediate action to address the issues I have highlighted. I am requesting a full refund for the services that I paid for, as they did not meet the expected standards. I hope that you will take my complaint seriously and take appropriate steps to prevent such issues from happening in the future.
Please respond to this letter at your earliest convenience.
Yours faithfully,
[Your Name]
