[Your Name]
[Your Address]
[City, Postal Code]
[Email Address]
[Date]
[Holiday Service Provider Name]
[Address]
[City, Postal Code]
Dear [Tour Operator/Company Name],
I am writing to express my disappointment and frustration regarding the recent changes made to the package holiday that I booked with your company. As you are aware, I had planned to travel to [Destination] on [Departure Date], but I have recently been informed that the itinerary has been significantly altered.
While I understand that unforeseen circumstances can arise, I am disappointed that the changes have impacted my travel plans so significantly. The new itinerary no longer meets my needs and expectations, and I am left feeling uncertain about the quality of the holiday I have paid for.
In light of these changes, I am writing to request a full refund for the package holiday. Alternatively, I would be open to exploring alternative travel options that align with my original booking. I would appreciate it if you could provide me with a prompt response outlining my options for either a refund or an alternative holiday.
I would like to emphasize that I have always enjoyed booking with your company in the past, and I hope that we can work together to find a solution that meets both of our needs. I look forward to hearing from you soon.
Sincerely,
[Your Name]
