Dear [Merchant Name],
I am writing to inform you that I would like to cancel/return the following item(s) that I purchased from your online/phone/mail order store:
Order number: [insert order number] Product(s) name: [insert product name(s)] Product(s) code(s): [insert product code(s)] Quantity: [insert quantity]
I am exercising my rights under the Consumer Contracts Regulations 2013 (for online/phone orders) or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (for mail order) to cancel/return the item(s) within 14 days of receiving them.
Please arrange for the item(s) to be collected/returned to your store address as soon as possible. I understand that I am responsible for the cost of returning the item(s) and would appreciate it if you could confirm the cost of this.
Please also confirm that you have received this letter and that the cancellation/return process is being initiated.
Thank you for your prompt attention to this matter.
Yours sincerely,
[Your Name]
