Dear [Name of Customer Service Representative],
I am writing to express my disappointment regarding the faulty [product] that I recently purchased from your company on [date]. I was very excited about my purchase, but unfortunately, the item has not lived up to my expectations.
[Describe the problem with the product in detail, including any specific issues or defects.]
I am very disappointed with the quality of the product, and I believe that it does not meet the standards of your company. I have attempted to resolve this issue by [insert any actions taken], but I have not received any satisfactory resolution.
As a consumer, I have certain rights under the Consumer Rights Act 2015. I would like to request a refund or replacement of the faulty [product] as soon as possible. I believe that this is a fair and reasonable request given the circumstances.
Please let me know how you plan to proceed with my complaint, and what steps you will be taking to resolve this issue. I look forward to hearing from you soon.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
