Letter to cancel goods or services bought at home or in a public place

Use this letter template to cancel an agreement you made to buy something when you were at home, at your workplace, in a public place, or at a trade show. You can do this during the 14-day ‘cooling off’ period.
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[Your Name]
[Your Address]
[City, Postcode]
[Date]

[Service Provider’s Name]
[Address]
[City, Postcode]

Dear Sir/Madam,

I am writing to formally cancel the [goods/services] that I purchased from your company on [date of purchase] at [location of purchase].

The reason for this cancellation is [insert reason for cancellation]. Please note that I am exercising my right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

I am requesting a full refund of the purchase price, including any delivery charges and other related costs. I would appreciate it if you could process the refund promptly, within the statutory timeframe of 14 days.

Please confirm in writing that you have received this cancellation letter and that you will issue the refund as requested.

Thank you for your cooperation in this matter.

Yours sincerely,

[Your Name]