[Your Name]
[Your Address]
[City, Postcode]
[Date]
[Energy Supplier Name]
[Energy Supplier Address]
[City, Postcode]
Dear Sir/Madam,
I am writing this letter to express my dissatisfaction with the recent energy back-billing I received from your company.
On [date], I received a bill from your company which included charges for energy usage that I had already paid for. I was shocked and surprised to receive such a bill, especially as I have always paid my bills on time and in full.
After contacting your customer service department, I was informed that the energy back-billing was due to an error on your part, and that my meter readings had not been correctly recorded. I am deeply disappointed by this, as I rely on accurate billing to manage my household expenses.
I would like to request that your company reviews my account and corrects the billing error immediately. I expect to receive a revised bill that accurately reflects my energy usage and payments made. I also request that any charges related to this error, including interest and penalties, be waived.
I trust that you will resolve this matter promptly and satisfactorily. However, if I do not receive a satisfactory response from your company within 14 days of the date of this letter, I will have no choice but to escalate this matter to the energy ombudsman.
Thank you for your attention to this matter. I look forward to your prompt response.
Yours faithfully,
[Your Name]
