[Your Name]
[Your Address]
[City, Postcode]
[Date]
[Internet Service Provider Name]
[Provider Address]
[City, Postcode]
Dear Sir/Madam,
I am writing to express my dissatisfaction with the recent change of internet service provider without my agreement. On [date], I received a notification from my bank that a direct debit had been set up by your company to provide internet services to my home. This came as a surprise to me as I have not initiated or authorized any such change.
As a long-standing customer of my previous internet service provider, I was satisfied with the quality of service provided and had no intention of switching providers. The fact that this has been done without my knowledge or consent is a serious breach of trust, and I feel that my consumer rights have been violated.
I have contacted your customer service department several times to discuss this matter and have not received a satisfactory response. I have been informed that a contract was signed online using my personal details, which is impossible as I did not give any consent to such action.
I would like to request that you terminate the contract immediately and restore my previous internet service provider, without incurring any charges or penalties. I also request that you investigate how this happened and ensure that it does not occur again in the future.
I look forward to your prompt response to this matter. If I do not hear back from you within a reasonable time frame, I will have no choice but to escalate this issue further.
Yours sincerely,
[Your Name]
